Blackboard Learn 9.1 Password Retrieval

All users are required to change their password the first time they log into Blackboard. In the event that you forget your self-selected password, you can reset it at any time by following the directions below. If you are unsuccessful in resetting your password using the process described below, contact from your BCC provided e-mail address or call extension 3250 at (609) 894-9311 or (856) 222-9311 for assistance.

  1. Go to
  2. Just above the Log In button, click "Forgot Your Password?"
  3. Enter your first name and last name in the boxes provided
  4. In the Username box, enter your Blackboard username (do not use the e-mail option)
      Your username is usually firstname_lastname for students
      Or perhaps FirstinitialLastname for staff and faculty
  5. Click Submit
  6. You will receive a confirmation message
  7. Log in to your BCC provided e-mail account
      For students visit
      For staff and faculty visit
  8. Open the message with the subject: "Lost Password Notification"
  9. Inside that message you will have a link which will allow you to reset your Blackboard password
  10. Follow the instructions to create a new Blackboard password
  11. Log into Blackboard using your username and new password
  12. Log out of the e-mail system

Once you have access to the Blackboard system, you can change your password at any time. Click your name near the top right-hand corner of the screen, then click Settings near the bottom of the drop-down menu and select the "Personal Information" link then "Change Password" - enter a new password twice then click the Submit button to create your personal, self-selected password. All students and faculty are asked to change their password the first time they access the Blackboard system.

Page Last Updated - February 7, 2013, Burlington County College, Pemberton NJ

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