Resolving Concerns at BCC
We encourage all members of the Burlington County
College (BCC) community to adhere to the common-sense principle of resolving
concerns at the lowest appropriate level.† Using the table below, please start
with Tier I and move upward only if no resolution is possible at that level.†
In other words, all individuals should attempt to resolve concerns with the
person or department closest and most familiar with the issue rather than
jumping immediately to that individualís supervisor.† Failure to start at the lowest appropriate level
may slow down an effective resolution of your concern. Please allow ample time
for concern resolution at each level before escalating your concern to the next
If you have any questions about this topic, or need
contact information for any individual or entity listed here, please reach out
to the BCC Office
of Distance Education and we will do our best to assist you.
Such as: grades, course materials, faculty members, assignments and
assessments, course scheduling etc.
as registration, payment, textbooks, college services, college facilities or
the Faculty Member(s) actually teaching the course.†
you are currently enrolled it may be faster to contact your instructor through
Blackboard, however all BCC faculty members also have a BCC provided email address as well.
may be able to assist students who have concerns touching on administrative
issues, but may need to refer students to the Tier II departments listed
are also welcome to reach out to these departments directly.
the Division Dean for the course discipline area.
The Dean of Liberal Arts is: Dr. Nichole Bennett-Bealer.
Division of Liberal Arts includes disciplines such as: Accounting, Anthropology, Art, American Sign Language, Business Administration, College Success, Communications, Criminal Justice, Developmental English, Developmental Reading, Economics, Education, English, Entrepreneurship, English as a Second Language, Entertainment Technologies, History, International Studies, Interpreter Education, Journalism, Literature, Music, Paralegal, Philosophy, Photography, Political Science, Psychology, Sociology, Speech, Theatre and World Languages.
The Dean of Science, Mathematics and Technology is: Dr.
The Division of Science, Mathematics and Technology includes disciplines
such as: Automotive Technology, Biology, Biotechnology, Chemical
Engineering, Chemistry, Civil Engineering Technology, Computer Aided Drafting
& Design Technology, Computer Management Information Systems, Computer
Science, Computer Servicing & Networking Technology, Construction
Management, Dental Hygiene, Diagnostic Medical Sonography, Electrical Engineering
Technology, Engineering, Environmental Science, Fashion Design, Fire Science
Technology, General Science, Geospatial Technology, Graphic Design and
Digital Media, Health Information Technology, Hearing Instrument Sciences,
Human Services, Information Systems, Mathematics, Nursing, Physics,
Radiography, Respiratory Therapy and Technical Studies.†
the appropriate Department, listed below.
Registration, Enrollment, Transcripts:
Office of Admissions &
Academic Advising, Counseling
& Crisis Team
Office of Distance Education*
/ Learning Resources:
and Veteranís Services:
Military Education and Veterans
Education and the Library report to the Provost.
BCC's Interim President, Dr. David I. Spang.
the appropriate BCC Vice President for the area of concern.
Rebecca Corbin, Vice President of Institutional Advancement & Exe
Director of the Foundation
Dennis Haggerty, Vice President of Administration
Terrence Hardee, Vice President for Student Success
Beverly Richardson, Interim Vice President of Special Projects
Contact BCC's Interim President, Dr. David I. Spang.
We are confident that all concerns can be resolved within the college.† If, however, after making every reasonable effort, students or prospective students are unable to resolve their concerns using the table above, they may have recourse to submit a complaint to the appropriate agency within the state where they currently reside, or to the collegeís accreditation agency, or in the case of military/veteran students, spouses or dependents to the US Department of Defense. Please note that most (if not all) of the external complaint processes require that the student or prospective student documents a good faith effort to resolve the concern within the college before the external agency will consider the complaint.
Burlington County College is a public community
college accredited by the Middle States Commission on Higher Education and
approved by the State of New Jersey.† BCC is not currently licensed or approved
by any other state.
Complaint Information by State and Agency list that provides
contact information for state education agencies has been compiled by the State
Higher Education Executive Officers (SHEEO), and it will be updated as
additional information becomes available.† The appropriate agency within a
studentís current state of residence may be able to assist with complaint resolution if the
student has exhausted every reasonable means of addressing concerns within the
The Middle States Commission on Higher Education,
BCCís accreditation agency, is obligated by federal regulations to review
complaints it receives regarding member and candidate institutions.† Before
filing a complaint, however, it is strongly recommended that everyone read
the Commissionís complaints policy.
Members of the Unites States military, veterans, spouses
and dependents may submit a complaint to the Department of Defense.† For more
information visit http://www.militaryonesource.mil/voluntary-education/complaint
and carefully read the information there before submitting your concerns.